Customer Support

What to Do When a Customer Says “I Never Got My Order”

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Few support messages create more concern for a digital business than, “I never got my order.” Unlike physical products, digital goods are often delivered instantly through email, download links, account dashboards, or license keys. When a customer claims they never received their purchase, the problem is usually related to delivery, communication, or access rather than … Read more

Refund Policies for Digital Goods: What Actually Protects You

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Refund requests are part of running any online business. Whether you sell software licenses, online courses, templates, AI tools, memberships, or downloadable files, some customers will eventually ask for their money back. Many new sellers believe a simple “No Refunds” statement completely protects their business. Others approve every request to avoid conflict. Neither approach is … Read more